Tag
Patuzzi

2022. 05. 04.
Reliability and no chance to go bankrupt: according to our latest research this is our most important concern when we choose a bank or insurance provider.
Tovább
2022. 04. 26.
A battle tank, survival bunker for the apocalypse, celebrity time or an island: all these you can put into your shopping cart and purchase online any time if you want. Why wonder if buying a car on the internet became almost business as usual by now. 
Tovább
2022. 01. 10.
An interview with Ann Cederhall, airline communications expert. Passenger communication landscape in aviation is transforming rapidly. Covid changed the rules how we communicate with our passengers. The most prominent trend is leveraging customer insights arriving from different platforms, such as an airline’s outsourced call centers and its own OMS. Ann Cederhall, aviation technology specialist, consultant […]
Tovább
2021. 09. 22.
In this post we will run through a calculation of how much time and money you can spare on directing your passengers repetitive questions to a virtual assistant. We look at the figures delivered by the call centers of Wizz Air to give you some hints on how to develop your customer service operation for […]
Tovább
2021. 01. 08.
Comnica has been a telecommunication and customer service partner of Wizz Air since 2015. In 2020 the company chose Comnica again for supporting their international call centre activities in the forthcoming 3 years. The aviation industry has a tough year behind and 2021 seems to be pretty challenging too. We have interviewed Ewa Danecka, Head […]
Tovább
2020. 12. 08.
There are many ways to measure the performance of call centers and customer services. Not all of these metrics are relevant all the time, but there are special periods when some of them become more significant.
Tovább
2020. 10. 27.
The stake of customer journey planning is if you are able to convert a lead to a customer and also keep her. The stake is now raised by COVID with poker face: maybe you’ve have been confident about the whereabouts of your target audience on their journey, but now it’s time to redesign the customer […]
Tovább
2020. 08. 11.
COVID has affected not only our everyday lives, but also our usual business routines. Whether there will be a second wave or not, we already know for sure that the rules of customer experience management have utterly changed.
Tovább
2020. 06. 15.
Call centers all over the world have moved their operators into home office during the pandemic. What was an immediate constraint then, now seems to be an opprortunity. Simply Contact is an outsourcing contact center in Ukraine with clients all over the world. The company employs 400 agents managing 15 million inbound and outbound calls […]
Tovább
2020. 04. 03.
When it’s about customer service center, we commonly think of an enormous open office, packed with workstations and hundreds of people being busy. However, the same people could do the same job even from home. Introducing remote work can be a smart solution, not only to control the corona virus, but also to avoid current […]
Tovább
2020. 02. 18.
When you receive an SMS from a company, it is often only the message content revealing the sender’s identity. As most companies don’t ask for a dedicated phone number (Sender ID) from their SMS service provider, it can happen that the very same number is used by other companies at the same time too. This […]
Tovább
2019. 07. 16.
Imagine a webshop with 7000 incoming calls each day, most of them answered within an average of 20 seconds. The customer service staff randomly surprises customers with flowers, cookies, and meaningful conversations up to 11 hours long. Zappos, an online fashion retailer based in Las Vegas, operates the world’s best customer service 24 hours a […]
Tovább
2019. 07. 02.
13 billion dollars: that’s the stunning amount of profit with which Verizon, the American telco company stands out from its competitors. Guess why? It’s thanks to their above-average customer satisfaction. Whether you’re big or small, if you live off your customers, you have to measure satisfaction. To do so, you need to know your KPIs. […]
Tovább
2019. 03. 07.
What should we expect on the market regarding customer relationships? Let us be honest: we don’t want to preach. However, we’re glad to tell you everything about the trends no one talks about and those we think differently of. So here are 5 trending topics in 2019 through Comnica glasses.
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