Comnica CC

Contact center in a single software

Reach out to your customers on multiple channels.

Comnica Contact Center is a virtual call and contact center solution for all companies ranging from the smallest enterprises to the largest call centers. A simple and safe cloud-based solution with easy access from anywhere in the world.

Call center and
customer service
Telemarketing Lead generation,
Customer satisfaction
Market research Poll Claim management

Comnica Contact Center

Customer experience on multiple channels. Phone, email, SMS, videocall: all functions from one dashboard.

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Customer experience on every channel

Comnica CC offers you connection to your customers via phone, email, SMS and video call.

Blend your channels any time or use them separately in your campaigns.

  • Quick phone connection, in- and outbound
  • Personalized messages from database
  • Email response for specific client interactions
  • Mass / transactional SMS and email sending
  • Video call options
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Smart call management

Neither your customers nor your operators are kept waiting. Be it an inbound or outbound call, Comnica CC’s intelligent dialer connects people in a flash.

You can set the call routing system by countless parameters for each of your campaigns. Use the dialer in preview, progressive and predictive modes for outgoing calls.

  • Automatic call distribution, skill-based call routing (ACD, SBR)
  • Click-to-call function to start conversations with a single move
  • Pre-recorded audio files for immediate play
  • Switch calls among operators or to external extensions
  • Callback, priority and quota management
  • Private Brand Exchange functions
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Easy-to-use, transparent interface

No need for installation, the client platform launches with a click. Operators can easily log in even from their home.

A secure internet connection, a workstation and a comfortable headset is all you need to start working.

  • Modular structure with a simple, transparent menu
  • Customizable client database 
  • Scripts, terminations and operator states defined per call queues
  • Daily and total performance feedback
  • Multiplatform solution running on Windows and Linux
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Real-time control, continuous quality assurance

With Comnica CC you can follow all processes in your call center real-time.

You can control the operators’ work, the database of ongoing campaigns and deployment of KPIs (ATT, SLA, Hitrate). You also can keep an eye on your clients in the queue. Listen in to the calls real-time and contact your operators via chat if intervention is needed. Former call recordings can be found in a second.

  • 100% call recording
  • Detailed logs for operator activities
  • Dialer parameters can be adjusted per projects
  • Monitoring of customers and operators waiting in the queue.
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Sophisticated reports, simple visualization

Comnica CC logs and analyzes all your data to present them in real-time statistics.

Our software forms your reports in clear-cut diagrams providing comprehensive overview of customer service processes. Not only for your supervisors, but for the C-suite management too. Reports can be forwarded in emails with a single click.

  • Reports with adjustable, complex filtering
  • Easy-to-use intuitive graphic script editor
  • Wallboard function for displaying TV-compatible data
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Data protection and security

We are taking enterprise-level security measures in Comnica CC. Conversations are protected by encrypted data connection. Audio files and customer information are stored according to the highest technological standards.

Our cloud infrastructure is located in the three most secure domestic server parks with a geo-redundant distribution, thus all data are accessible from multiple locations. Customer data is managed in accordance with GDPR.

  • Geo-redundant protection against break-down of physical devices and network outages
  • Encrypted data storage
  • Multi-level authentication
  • Data protection logs
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Telecommunication services

Comnica CC provides you with a comprehensive international and domestic VoIP telecommunication service.

You can request domestic phone numbers in any wired regions or let them ported from another provider. International customer services can receive calls through local numbers in about 100 countries.

  • Number porting
  • Call termination
  • Vanity numbers and green numbers
  • Public branch exchange service
  • Integration with other systems through SIP protocol
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Your call, our answer.
Comnica Contact Center

Product specification User manual

client story

Call Center Development for Aegon Hungary

Almost 300 customer service representatives use Comnica CC to connect potential and existing customers over the phone at Aegon. We implemented a call management system in the company’s sales call center integrating it into the CRM too. With Comnica Aegon can control outbound campaigns by remote agents right from the HQ and soon will be able to manage mobile campaings too. All the IT processes are 100% GDPR compliant.  


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