Auto answer option is only available in projects with incoming call direction. After selecting the incoming project, this option can be activated/deactivated on the “Call settings” tab. It’s purpose is to define the method of call handling. The default setting is active.
When Auto answer is active:
- The currently available agent who is assigned to the incoming queue will hear a ringing sound when an incoming call occurs.
- If the Comnica Client is the currently active window on the agent’s computer at the time of the incoming call, the available agent will be linked together with the caller immediately.