Auto answer option is only available in projects with incoming call direction. After selecting the incoming project, this option can be activated/deactivated on the “Call settings” tab. It’s purpose is to define the method of call handling. The default setting is active.
In case of auto answer
When an incoming call is inbound, an available agent assigend to the specific project, will hear a ringing sound.
In case of the inbound call, if the Comnica client is currently the active browser window on the agent computer, then connection is automatically established.
If the auto answer inactive:
In case of incoming call, a modal will appead for an available agent. The agent could decide if they want to accept of decline the call. The agent has 10 seconds to answer.