Knowledge Base > Comnica Contact Center > Developer and general information > GDPR Anonymizer
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Comnica SmartSMS
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GDPR Anonymizer

The GDPR anonymizer menu can be found in the Settings menu.

In the menu item accessible with administrative rights, the system provides the possibility to search for records and calls based on phone number details in the entire system, and after the desired narrowing of these data, the data, calls and voices are permanently anonymized, so that the results of the statistics available in the system are not modified by anonymization.

This option became available due the adoption of the General Data Protection Regulation, which ensures that a customer can be anonymized.

The General Data Protection Regulation (2016/679, “GDPR”) is a Regulation in EU law on data protection and privacy in the EU and the European Economic Area (EEA). The GDPR’s primary aim is to enhance individuals’ control and rights over their personal data and to simplify the regulatory environment for international business.[1] Superseding the Data Protection Directive 95/46/EC, the regulation contains provisions and requirements related to the processing of personal data of individuals, formally called “data subjects”. Related Wikipedia article.


  1. Navigate to the Admin interface.
  2. Click on the Settings menu.
  3. Click on the GDPR anonymizer.
  4. Enter the search term (name, phone number, other existing data required for identification).
  5. By clicking the start search button, the system will list which database fields matches were found in the campaign database, calls, and robinson’s list according to the given search conditions.


The system displays the number of matches found per category (campaign database, calls, robinson list) in the following contexts:

  • Campaign database: call elements belonging to the records displayed here will also be anonymized.
  • Calls: records belonging to call elements displayed here will also be anonymized.
  • Robinson list: it is not possible to anonymize here, it can be done by editing the Robinson lists.

By clicking the link of results (’Go to the result’), we could edit the records, information individually according the the GDPR expectation or the whole list of results with the ’Anonymize list’ button ont he button of the page.