Knowledge Base > Comnica Contact Center > Managing projects > Record priority
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Record priority

Priority

The call order of the records uploaded into (outgoing) projects can be fine-tuned by setting a priority value. Records with a higher and lower priority can be mixed, however, when calling a phone number, those with a higher priority are given a greater weight, and the system starts dialing them first.

Setting the priority of records

  1. It can be specified when creating a project or when uploading data into an existing one (this can be seen in the picture on the right).
  2. In the case of an already created project, a priority value can also be set to the uploaded data.
Prioritás megadása betöltésnél.

The priority value can only be between 0 and 10.

Records loaded without priority have no priority value, their value is empty.

Records that have a priority will be dialed sooner than those that have an empty value.

The system starts dialing the priority 10 record earlier than the 9, and so on…

adatbazis_prio
rekord prioritas megadas

On the administrator interface of Comnica CC, with the appropriate authorization, the dialing of database records belonging to a project can be set.

On the Projects > Database tab, different priorities can be assigned (0 to 10) to records that meet the specified filter criteria.