When you hover over an agent, you have the option use the Force Logout button (see image below) to log them out from the Client application if necessary. Pressing the force logout while hovering with the mouse cursor on an agent’s name will log out the agent of the Cient application. In order to use Comnica CC, they would have to login again to the application.
Recommended use cases:
- The agent left his Client logged in after work hours.
- The agent spent too much time in an idle state.
- To warn an agent.
- Troubleshooting purposes.