The Comnica Contact Center system, there are 4 different system termination categories:
- Success
- Fail
- Reached
- Neutral
New terminations can be created on the script page of the projects. When a termination is created, it is mandatory to choose a system termination category and add a distinct name. The same termination can be used in different projects.
Default system terminations:
- denied – unauthorized phone numbers are given this termination by the system.
- wrongnumber – those phone numbers receive these terminations, which are not connected to phone provider in the Hungarian numeric field.
- tries_limit_reached – related to outgoing projects, the record has reached the maximum number of call tries (the customer was unavailable, but the system tried to dial the given phone number).
- no_subscriber – no subscriber has been found for the call.
- sysrob – the phone number is already on the Robinson list (blocked numbers list).
- redial – callback.
- HIBA01 – the phone number uploaded to the system is in an incorrect format.