The default role of a user is agent. Other options are also available like external agent, requester, identification reviewer, supervisor and admin.
The user’s role decides, which functionalities are available for them on the administration page.
The default role of a user is agent. Other options are also available like external agent, requester, identification reviewer, supervisor and admin.
The user’s role decides, which functionalities are available for them on the administration page.
Has access to all functions.
Oversees agents’ work. Has access to the following pages: Monitor, Client, Projects, Terminations, Statistics, Calls, Project messages, Users, Settings.
When video identification features in Comnica CC are enabled for a customer, the Identification Reviewer becomes available. It’s not a default role. This role allows the user to view media (video recordings), create and review video recordings.
Can only access recordings and project lists.
Allowed to log in to the Client and initiate/recieve calls.
Only appears on the Monitor page and statistics. No access to Comnica CC.