Tag
KPI

2019. 07. 02.

How to measure customer service performance? Introduction to the metrics of success

13 billion dollars: that’s the stunning amount of profit with which Verizon, the American telco company stands out from its competitors. Guess why? It’s thanks to their above-average customer satisfaction. Whether you’re big or small, if you live off your customers, you have to measure satisfaction. To do so, you need to know your KPIs. […]

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