Webinar: The future of the cost-conscious aviation industry
How AI and smart customer experience will help you increase the satisfaction and reduce your contact center costs after the pandemic
Passengers are spending substantial time on the line to receive advice on basic information such as flight changes, travel documents, or baggage claim.
It consumes both their patience and your budget. By automating responses to such queries agent handling time can be cut by 10%. Also by “employing” AI based Digital Customer Assistants in your CC that percentage can even be significantly higher.
In our webinar we will share with you some up to date figures and exclusive insights delivered by Wizz Air’s CX department.
We also will discuss the upcoming digital and automation trends in the cost-conscious airline industry. A special guest of our webinar will be Vanda, Telekom’s AI based Digital Customer Assistant.
Time & Date: 3 November 2021, 3:00 PM (CET)
- The anatomy of passenger inquires: a lesson learned by the analysis of 3 million pre- and post-covid WIZZ passenger calls
- Reducing inbound call volumes with AI and automation
- Prepare for the post–pandemic: how to smart up your CC operation with a blend of budget-friendly tactical measures
- Hello, my name is Vanda, how can I help you? – demo with T-System’s DCA
Head of CX, Wizz Air
János Horváth Varga
Senior AI expert, T-Systems
Director of Customer Service, Magyar Telekom
BDO, Comnica, CC partner of Wizz Air
Book your seat now, it’s free!