Webinar: The future of the cost-conscious aviation industry

3 November 2021, 3:00 PM (CET)

aviation

Webinar: The future of the cost-conscious aviation industry

 

How AI and smart customer experience will help you increase the satisfaction and reduce your contact center costs after the pandemic

Passengers are spending substantial time on the line to receive advice on basic information such as flight changes, travel documents, or baggage claim. 

 

It consumes both their patience and your budget. By automating responses to such queries agent handling time can be cut by 10%. Also by “employing” AI based Digital Customer Assistants in your CC that percentage can even be significantly higher.

 

In our webinar we will share with you some up to date figures and exclusive insights delivered by Wizz Air’s CX department.

 

We also will discuss the upcoming digital and automation trends in the cost-conscious airline industry. A special guest of our webinar will be Vanda, Telekom’s AI based Digital Customer Assistant.

Time & Date: 3 November 2021, 3:00 PM (CET)

Topics:

 

  • The anatomy of passenger inquires: a lesson learned by the analysis of 3 million pre- and post-covid WIZZ passenger calls
  • Reducing inbound call volumes with AI and automation
  • Prepare for the postpandemic: how to smart up your CC operation with a blend of budget-friendly tactical measures
  • Hello, my name is Vanda, how can I help you? – demo with T-System’s DCA 

    Speakers

    Ewa Danecka

    Ewa Danecka

    Head of CX, Wizz Air

    János Horváth Varga

    János Horváth Varga

    Senior AI expert, T-Systems

    Katalin Méry

    Katalin Méry

    Director of Customer Service, Magyar Telekom

    Gergely Horváth

    Gergely Horváth

    BDO, Comnica, CC partner of Wizz Air

    Book your seat now, it’s free!