Tag
call center

Comnica has been a telecommunication and customer service partner of Wizz Air since 2015. In 2020 the company chose Comnica again for supporting their international call centre activities in the forthcoming 3 years. The aviation industry has a tough year behind and 2021 seems to be pretty challenging too. We have interviewed Ewa Danecka, Head […]

Imagine a webshop with 7000 incoming calls each day, most of them answered within an average of 20 seconds. The customer service staff randomly surprises customers with flowers, cookies, and meaningful conversations up to 11 hours long. Zappos, an online fashion retailer based in Las Vegas, operates the world’s best customer service 24 hours a […]

13 billion dollars: that’s the stunning amount of profit with which Verizon, the American telco company stands out from its competitors. Guess why? It’s thanks to their above-average customer satisfaction. Whether you’re big or small, if you live off your customers, you have to measure satisfaction. To do so, you need to know your KPIs. […]