Developments and modifications related to the Comnica Contact Center by date of availability
Content
Comnica Contact Center
Calls (audio files)
Developer and general information
Introduction - First steps
Managing projects
Reports and statistics
User management
System updates
Comnica SmartSMS
System updates
Filtering has a new, more efficient look. Click here for more information.
Scheduled report sending feature is now available.
The default agent state when logging in to the Client can now be modified.
Custom agent states can now be assigned to users.
The IVR / IVR sounds menu is now available on the Comnica CC administration interface, which allows to modify the audio files of existing IVR structures or upload new sounds. A detailed description can be found at this link: IVR szerkesztő és hangfájlok.
In the Users menu, when creating and assigning a user to a project, the project assigning panel shows how many users are already assigned to a project.
- Error messages in the client are now displayed in statistics, they are filterable.
[bsf-info-box icon_size=”32″]Sound downloader
- Filtering options added: filter by terminations/projects.
- Filters can be saved for later use.
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[bsf-info-box icon_size=”32″]Expanding Robinson list information
- A robinson listák esetén annak a kampánynak a neve is megjelenik, amely kampányban a robinson listához rendelést elvégezték.
- In the case of robinson lists, the name of the project in which the phone blocking happened is also displayed.
Query the data of several projects
- sort campaigns into groups for easier transparency
- generate the same report / display the same available data on multiple campaigns contained in a group
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