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Comnica Contact Center
Introduction - First steps
System requirements
Login, Basic concepts
Managing projects
Project messages
Call settings
Project groups
Creating a new project
Database upload and management
Message templates (E-mail, SMS)
Script editor
Record priority
Calls (audio files)
Call recordings
Sound downloader
Reports and statistics
Details of available statistics
Terminations
Data filtering, reporting
Scheduled reports
User management
Creating new users
User roles
Agent states
External agents
- Client
User interface
Handling calls, states
Record view
Advanced search feature
- Monitor
Live calls view
Projects view
Force logout
Developer and general information
General settings
Contact Center settings
System updates
API documentation
GDPR Anonymizer
Blocking phone numbers (Robinson list)
Webhook
System updates
Comnica SmartSMS
Mass SmartSMS
Create and send
First steps
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Comnica Contact Center

Getting started

Login, Basic concepts
System requirements

Project management

Data upload
Creating a new project

Calls and audio

Sound downloader
Call recordings

Statistics, reports

Available statistics
Terminations
Data filtering, reporting

User management

Creating new users
User roles
Agent states
Initial login state

Comnica Client

User interface
Record view
Call handling
Advanced search feature

Comnica Monitor

Projects view
Live calls view
Force logout

Info for Developers

Webhook
API documentation

General informations

System updates
General settings
GDPR Anonymizer
Contact Center settings
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